RETURNS, EXCHANGES AND REFUND

All Kasi accepts returns and exchanges of unworn merchandise within 30 days of the delivery date for orders placed through our official online store.

Items purchased in retail stores, international websites, or third-party retailers are not eligible for returns through our return setup and are subject to the return policy of the original retailer.

Returned or exchanged products must be unworn, unwashed, and unaltered. Merchandise must be returned in its original condition with original tags and packaging (including the shoe box).

Returns may take up to 5–7 business days to process once the package has been delivered to our warehouse.

Any merchandise returned that does not meet our return requirements may be denied.

Products marked as "FINAL SALE" and shipping fees cannot be returned for a refund, or store credit.

In the event you were shipped the wrong item or a defective product, please contact us immediately.

PAYMENT OPTIONS

Payment can be made:
  • Online on the site,
  • Offline by EFT or direct deposit into company account, or
  • Via Orange Money.
  • When offline payment methods are chosen, customer must send Proof of Payment to [email protected]
  • Prices are in Botswana Pula (BWP) and as advertised on the website
  • All custom-made orders require a 50% deposit before production can commence.
  • All orders must be fully-paid for before they can be dispatched.
  • Goods remain the property of All Kasi until they are fully paid-for.

PERSONALISATION TERMS AND CONDITIONS

All Kasi currently has 2 types of personalisation available.
Personalisation on official replica shirts and personalisation on custom-made garments.

Personalising Official Replicas

  • ADD A NAME (P50)
  • ADD A NUMBER (P50)
  • 15 Character Limit (2 numbers and 13 letters).
  • 1-2 working days required.
  • Personalisation print will be applied to back of the replica shirt.
  • Video-flex vinyl is used for shirt personalisation.
  • Print will be either black or white and chosen by All Kasi.
  • Available on selected products only.
  • All personalised items are non-returnable.
  • All Kasi reserves the right to refuse any personalisation that is deemed inappropriate.

Personalising Custom-made orders

  • Customers may choose a style from our catalogue and the colours they want used.
  • Customers may submit their own designs for custom-made orders, provided they are accompanied by a signed indemnity form that absolves All Kasi from any claims that may arise from the company’s use of the supplied designs.
  • Customer may add NAMES and NUMBERS on their order to a maximum of 15 characters for Name and 2 digits for Numbers per garment.
  • Customer may request a mock-up to see how the final product will look like. The mockup will be provided for free when the customer has already placed their order, or for P250 if the customer requires it prior to placing their order.
  • Customer to supply the Names and Numbers to be printed in type-written format. The Customer is responsible for ensuring that the names provided to All Kasi are spelt correctly and the numbers allocated to each name are also correct.
  • Personalisation is available on selected products only and customer is advised to enquire.
  • All personalised items are non-returnable.
  • All Kasi reserves the right to refuse any personalisation that is deemed inappropriate.

DELIVERY AND SHIPPING POLICY

All items on the website are orders are sold ex-factory (in Lobatse, Botswana) and delivery to any part of the world is available at the customer’s cost.

All displayed prices exclude shipping costs, and all shipping costs are calculated at checkout.

We offer free delivery for domestic orders above P2000 (terms apply)

  • Processing Time: We require a maximum of 24 hours processing time for all orders, after that we shall dispatch your order. Please note that processing time may be longer if we are experiencing a high volume of orders.
  • Shipping Methods & Costs: We use Sprint Couriers for all domestic shipping and DHL for all international orders. We offer standard shipping services, however express shipping can be arranged with associated fees.
  • Delivery Timeframes: Local orders should be delivered within 48hrs of dispatch, while International Orders will vary based on the distance to the destination.
  • Geographic Restrictions: We deliver to all parts of the world where DHL operates (currently 220 countries and territories).
  • Tracking: Domestic customers can track their orders through Sprint Couriers and International customers can track their orders through DHL’s online shipment tracking portals respectively, as soon as they receive a waybill from us.
  • Issues Arising: While we always do our best to ensure your order arrives safely, packages can be damaged, lost, or delayed in transit, and the shipping company is responsible for safe and timely delivery.

CONTACT & BUSINESS INFORMATION

Phone: +267 533 0558

WhatsApp: +267 75 079 832

Email: [email protected] / [email protected]  

Locations:

  • All Kasi Sports and Casuals – Shop 18, Hillside Mall, Lobatse
  • All Kasi Stop – Shop G3, Station Market Plaza, Gaborone